Our Service Commitment
Maintenance
Customer satisfaction
begins with reliable machines. But like all
machines, they need to be cared for. Norcom prides
itself on fast service repair when your company
needs it.
Configuration
Setup of the
machine can be a daunting task for untrained
professionals. Our team can help establish the right
configuration to meet your company's needs.
Training
Training is
vital for the reduction of technology change
management. Our team will spend time training all
employees to answer any questions about the machine.
Supplies
Supply items
need to be readily of demand when our customers need
it. Norcom is committed to providing supplies the
same day the are ordered.
Satisfaction
We take into
account all these different elements of service to
provide the best possible end result, customer
satisfaction.
Flexible Service Plans
Service PLans
Norcom can provide service plans that are unique to each customer. Different machines require a different level of service. Norcom can offer service package agreements that include a set price per month or time and material.
Service Plan Right for You
The
Set-Price-Per-Month package can be offered to customers
who purchase equipment from us. We have a much greater
understanding of the products when the product was
initially sold by Norcom. By having a set price per
month, employees know how much service will cost them
throughout the year - helping to budget new equipment
when purchased. This package is the hassle free offering
Norcom can provide. This package covers transportation
costs, labor, and time when repairing equipment.
The Time-and-Material package is offered to customers
who purchase from us and for those who don't. This
costing package will charge for transportation, labor,
and time for the repair of the equipment.